Terms of service
Agreement to These Terms
These Terms govern your use of j5collectibles.shop and every purchase you make from J5 Collectibles ("we", "us"). By using the site or placing an order, you agree to them. Section 14 contains a binding arbitration clause and a class-action waiver that affect your legal rights.
1. Who we are
J5 Collectibles LLC
501 S. Alamo Rd., Suite 105, Alamo, TX 78516, United States
contact@j5collectibles.shop · +1 983-707-1356 · Monday–Friday, 9:00 AM – 6:00 PM Central
2. Eligibility
You must be at least 18 and able to form a binding contract. We sell to addresses in the United States only and do not ship internationally or to freight forwarders. Purchases are for personal or household use — contact us before ordering for resale.
3. Products and descriptions
We sell new, genuine, manufacturer-branded pop-culture collectibles. Our catalog covers Funko Pop vinyl figures, factory-sealed trading card boxes, licensed jewelry, Loungefly bags and card holders, and collectible toys.
We work to make every listing accurate, but specifications, images, and packaging come from manufacturers and may change without notice. Colors vary between screens. If a delivered item differs materially from its listing, it is covered by our Returns & Refunds policy at our cost. See also our Product Authenticity policy.
4. Pricing
All prices are in USD ($) and exclude sales tax, which is calculated at checkout. Discounts expressed as a percentage off list price refer to the manufacturer's suggested retail price; that reference price is not necessarily a price the item recently sold for at every retailer.
Prices can change at any time before you place an order. If an item is listed at an incorrect price because of a typographical or system error, we may cancel the order even after confirmation — we will tell you and refund you in full, and you may reorder at the corrected price.
5. Orders and acceptance
Your order is an offer to buy. Our confirmation email acknowledges receipt; the contract forms when we dispatch the item. Until then we may decline or cancel an order — for example, if stock is unavailable, we cannot verify your billing or shipping details, we detect suspected fraud or resale, or a pricing error occurred. Any payment taken is refunded in full.
Quantity limits may apply to promotional items. Where we run a discount code: one code per order, no retroactive application to an order already placed, and codes expire on the date stated with the offer.
6. Payment
Checkout is processed by Shopify Payments. By submitting payment details you confirm you are authorized to use the payment method. We do not receive or store your full card number. We may run address verification and fraud checks before dispatch.
7. Shipping and delivery
Governed by our Shipping Policy, incorporated here by reference: free standard shipping within the United States, 1–2 business days handling and 3–7 business days transit, so 4–9 business days in total. Delivery estimates are not guarantees. Risk of loss passes to you when you receive the goods (Uniform Commercial Code §2-509(3), as enacted in Texas); a carrier delivery scan is evidence of receipt, not conclusive proof.
Our obligations under the FTC's Mail, Internet, or Telephone Order Merchandise Rule are set out in that policy. Because we state a dispatch window, that stated window — not the Rule's 30-day default — is our deadline; if we cannot meet it you may cancel, and a refund for an order cancelled that way, before dispatch, is issued in full within 7 business days. That 7-business-day deadline is separate from, and does not replace, the 5–10 business day timeframe in Section 8 for refunding goods you have received and sent back.
8. Returns
Governed by our Returns & Refunds policy, incorporated here by reference: 30 days from delivery to request a return; new and unused condition for change-of-mind returns — that condition standard does not apply to a defective, damaged, wrong, or not-as-described item; email contact@j5collectibles.shop first for an RMA number, then send the parcel back with the prepaid label already included in it; free returns; exchanges accepted; no restocking fee and no deduction of any kind from your refund; and refunds issued within 5–10 business days of inspection through Shopify Payments to the original payment method.
9. Warranties
No item in our catalog carries a manufacturer's warranty. We are a retailer, not the manufacturer, and we are not an authorized dealer for any of the brands we carry — several brands limit warranty service to their own authorized retailers — so nothing you buy from us comes with warranty service from the brand that made it.
Because of that, we give you our own written warranty. The J5 Collectibles LLC Limited Warranty runs for 6 months from delivery and is set out in full in our Warranty policy, which is linked from every product page so that you can read it before you buy. It is the only warranty on the products we sell, and it is in addition to, not a substitute for, your rights under state law.
We do not disclaim the implied warranties of merchantability or fitness for a particular purpose on the products we sell. To the extent your state permits, any implied warranty on a product is limited in duration to 6 months from delivery, the duration of our Limited Warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
The website — as distinct from the products sold through it — is provided "as is" and "as available." We do not warrant that it will be uninterrupted, error-free, secure, or free of harmful components, and we disclaim all implied warranties as to the site itself to the fullest extent permitted by law.
Nothing in these Terms limits rights you have under applicable consumer-protection law, including the Magnuson-Moss Warranty Act. Nothing in this section or in Section 13 disclaims or limits any liability for death or personal injury arising from a defective product.
10. Safe use
Follow the age guidance and any safety information printed on the packaging. Our products are collectibles: keep small parts and packaging materials away from young children. Do not modify products or use an item for anything other than its intended purpose. Damage from misuse is excluded from returns.
California Proposition 65. Some consumer products sold in California carry a Proposition 65 warning from their manufacturer. Where a manufacturer supplies a Proposition 65 warning for an item we sell, we display it on that item's product page; no product in our current catalog carries such a warning. For more information go to www.P65Warnings.ca.gov.
11. Acceptable use
Do not use the site to break the law, scrape or harvest data by automated means, resell without authorization, submit false orders or payment details, or interfere with the site's operation or security. We may suspend access for any of these.
12. Intellectual property
The site's design, text, graphics, and layout are owned by J5 Collectibles or licensed to us. Manufacturer names, logos, and product images are the property of their respective owners and are used to identify the goods we sell — this does not imply endorsement or a partnership.
Copyright complaints. This site carries no user-submitted material: every page, listing, and image is published by us. If you believe something we publish infringes your copyright, email contact@j5collectibles.shop with the subject line "Copyright Notice", identifying the work you say is infringed, the page on this site where it appears, and how we can reach you. We will review the notice and remove or disable access to material we find infringing.
13. Limitation of liability
To the fullest extent permitted by law, J5 Collectibles is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of use, arising out of the site or any product. This exclusion does not apply to any claim for death, personal injury, or damage to your property arising from a defective product — including the medical costs, lost earnings, repair or replacement costs, and other losses flowing from it — nor to any other liability that cannot be excluded under applicable law.
Our total aggregate liability for any claim relating to an order is limited to the amount you paid for that order. This limit does not apply to any claim for death, personal injury, or damage to your property arising from a defective product, however that claim arises — including negligence, strict product liability, and breach of any express or implied warranty — and it does not apply to the medical costs, lost earnings, repair or replacement costs, and other losses flowing from such a claim. Nor does it apply to fraud, fraudulent misrepresentation, willful and wanton conduct, or any other liability that cannot be limited or excluded under applicable law. Some states do not allow these limits, so parts of this section may not apply to you.
14. Dispute resolution — arbitration and class-action waiver
Read this carefully; it affects your rights.
Talk to us first. Before starting formal proceedings, email contact@j5collectibles.shop with a description of the dispute and the relief you want. Most matters resolve within 30 days.
Arbitration. If we cannot resolve it, any dispute arising out of or relating to these Terms or your purchase will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this section. If there is an in-person hearing, it takes place in the federal judicial district where you live, as those Rules provide; you may instead elect to have the arbitration conducted by telephone, by video, or on documents only.
Class-action waiver. Disputes are brought only in your individual capacity, not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any representative action.
Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property. Nothing in this section requires you to arbitrate, or prevents you from bringing in court, any claim arising under the Magnuson-Moss Warranty Act or any claim arising out of the J5 Collectibles LLC Limited Warranty. Nor does anything in this section require you to arbitrate a claim for death or personal injury. These carve-outs are unconditional: we grant them as a matter of contract and do not rely on any argument that a statute compels them.
Opt out. You may reject this arbitration agreement by emailing contact@j5collectibles.shop with "Arbitration Opt-Out", your name, and your order number within 30 days of your first purchase. Opting out does not affect any other part of these Terms.
15. Governing law
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Where Section 14 does not apply, the state and federal courts located in Hidalgo County, Texas have exclusive jurisdiction — except that you may always bring an individual small-claims action in the county where you live, and except for the Magnuson-Moss and personal-injury claims Section 14 leaves to the courts, which you may bring wherever the law allows. Mandatory consumer-protection rights under the law of your home state are unaffected.
16. General
- Changes. We may update these Terms; the "Last updated" date will change. The version in force when you place an order governs that order.
- Severability. If any provision is unenforceable, the rest stays in effect.
- No waiver. Not enforcing a provision is not a waiver of it.
- Assignment. You may not assign these Terms; we may assign them in a merger or sale of assets.
- Force majeure. We are not liable for delays caused by events beyond our reasonable control, including carrier disruption, natural disaster, or supplier failure — though your rights under our Shipping Policy still apply.
- Entire agreement. These Terms, together with the Privacy Policy, Your Privacy Choices, Shipping, Returns & Refunds, Product Authenticity, and Warranty policies, are the entire agreement between us.
17. Contact
J5 Collectibles LLC
501 S. Alamo Rd., Suite 105, Alamo, TX 78516, United States
contact@j5collectibles.shop · +1 983-707-1356 · Monday–Friday, 9:00 AM – 6:00 PM Central