FAQ
Ordering
Do I need an account?
No. You can check out as a guest. Keep your confirmation email — it carries your order number, and your tracking number follows by email when the order dispatches. Our Track order page explains what each carrier status means.
How do I know my order went through?
A confirmation email arrives within minutes. If it has not, check your spam folder, then email contact@j5collectibles.shop — do not place a second order, as that usually creates a duplicate charge.
Can I change my order after placing it?
Address and item changes are possible before dispatch only. Email us immediately with your order number. Once an order dispatches it has to be handled as a return.
Can I cancel?
Yes, free of charge, any time before dispatch. Email contact@j5collectibles.shop with "Cancel" and your order number in the subject line. See our Cancel order page.
A refund for an order cancelled before dispatch is issued within 7 business days, in full, as the FTC's Mail, Internet, or Telephone Order Merchandise Rule requires. That deadline belongs to pre-dispatch cancellations only — a refund for goods that reached you and were sent back runs on the separate 5–10 business days after inspection set out in our Returns & Refunds policy.
Do you have a minimum order?
No.
Pricing and Payment
Why are your prices so far below list?
Lean operations and no retail floor space. The discount is in our overhead, not in the product — every unit is new, genuine, and in its original manufacturer packaging. The exact saving varies by item.
What payment methods do you take?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay.
Payments are handled by Shopify Payments. Card details go directly to Shopify Payments and never touch our servers.
When is my card charged?
At checkout, when the order is placed, in USD ($).
Do you charge sales tax?
Yes, calculated at checkout from your delivery address, in states where we have an obligation to collect. That includes Texas, where we are located. Tax-exempt buyers must email documentation before ordering.
Is there a fee for shipping?
No. Free standard shipping on every order, no minimum.
Shipping
How long will it take?
1–2 business days handling, then 3–7 business days in transit — 4–9 business days total.
Orders placed after 2:00 PM Central, on a weekend, or on a holiday start their handling time on the next business day.
Where do you ship?
We ship to the United States only. No international shipping and no freight forwarders.
Do you ship to P.O. boxes or APO/FPO?
No. Every order travels by UPS, which delivers to street addresses only, so we cannot ship to a P.O. box or to an APO, FPO, or DPO address. Please enter a street address where the parcel can be received. See our Shipping Policy.
Will I get tracking?
Yes, emailed at dispatch. We ship with UPS. Allow up to 24 hours for the carrier's first scan.
My tracking has not updated in days.
If it has been 5 business days with no movement, email contact@j5collectibles.shop and we will open a carrier trace.
Why did my order arrive in two boxes?
A multi-item order is sometimes split across more than one parcel, each with its own tracking number. You are never charged twice.
Returns and Refunds
What is the return window?
You have 30 days from delivery to request a return. If you simply changed your mind, the item must come back new, unused, and in its original packaging with everything that came in the box. That condition standard does not apply to a defective, damaged, wrong, or not-as-described item — open it, inspect it, and send it back as it is. The 30 days is the deadline to ask us — not a deadline for the item to reach us.
How do I start a return?
Email contact@j5collectibles.shop with your order number and reason. We issue an RMA within 1 business day. An item sent back without an RMA cannot be matched to your order and may be refused, so always ask first. (A parcel you refuse at the door and never accept needs no RMA — see Who Pays Return Shipping in our Returns & Refunds policy.)
Who pays return shipping?
We do. A prepaid return label is already in your package, and it covers the return whether the item is defective, damaged, wrong, not as described, arrived after our stated delivery window, or you simply changed your mind. There is no restocking fee, and we deduct nothing for the outbound shipping we absorbed. A parcel you refuse at the door and never accept is refunded in full on the same terms — nothing is deducted for the carrier's return leg. The full table, including a parcel refused at the door, is under Who Pays Return Shipping in our Returns & Refunds policy.
There is one carve-out, and it is the only one: if a change-of-mind return fails inspection, we can ship the item back to you at your cost within 14 days. See Condition Standards in our Returns & Refunds policy.
How long do refunds take?
5–10 business days from inspection on our side, then 3–10 business days for your bank to post it. That is the timetable for goods that reached you and were sent back; an order cancelled before dispatch is refunded within 7 business days under the FTC rule described above.
Can I exchange instead?
Email contact@j5collectibles.shop within 30 days of delivery with your order number and the item you would like instead, and we will confirm the difference in price either way.
For defects or wrong items we ship the correct item immediately at no charge.
What cannot be returned?
Items damaged by misuse, neglect, or mishandling after delivery, and items for which a return was requested more than 30 days after delivery. Nothing in that list limits your rights when an item is defective or not as described. The full list is in our Returns & Refunds policy.
Products and Warranty
Are your products genuine?
Yes — every unit J5 Collectibles ships is new, genuine, and manufacturer-branded, in its original manufacturer packaging. We never sell replicas or counterfeits. We do not sell refurbished, reconditioned, or open-box goods; every product page shows the manufacturer's brand, a GTIN, our SKU, and Condition: New. See Product Authenticity.
Do your products come with a manufacturer's warranty?
No. Nothing in our catalog carries one. Vinyl figures, factory-sealed trading card boxes, jewelry, bags, and collectible toys are not sold with a manufacturer's warranty, and we are a retailer, not the manufacturer, so we do not set, extend, or shorten anyone else's warranty period.
What we can tell you honestly: we are not an authorized dealer for any brand we carry. That is why we back you ourselves — see our Warranty policy for what we cover and for how long.
Our own Limited Warranty is the only warranty on anything we sell. It runs for 6 months from delivery — the first 30 days sit inside that 6 months, not on top of it — and every product page carries a link reading "Covered by our 6-month warranty" that takes you to the full text before you buy.
Our Limited Warranty is extended to the original purchaser only and is not transferable.
How do I make a warranty claim?
Come to us at any point in the 6 months — email contact@j5collectibles.shop with your order number, the item, and a description of the fault. We reply within 1 business day with an RMA number, and then you send the item back on the prepaid return label already in your package, with no restocking fee.
Within the first 30 days of delivery it is a free replacement or a full refund, your choice. From day 31 to the end of the 6 months it is a replacement or a full refund at our option, still at our cost. See our Warranty policy.
Choosing the Right Product
What do you sell?
Our catalog covers Funko Pop vinyl figures, factory-sealed trading card boxes, licensed jewelry, Loungefly bags and card holders, and collectible toys — LEGO sets, die-cast, and action figures.
Which brands do you carry?
Funko, Loungefly, LEGO, Hasbro, Panini America, Upper Deck, McFarlane Toys, Jada Toys, Cardsmiths and SalesOne. Every unit is new, genuine, and manufacturer-branded. We are not affiliated with, endorsed by, or an authorized dealer for any of these manufacturers.
Still not sure which one to pick?
Email contact@j5collectibles.shop with the character, franchise, or line you are shopping for and we will narrow it down. We know licensed pop-culture collectibles. We would rather help you choose right than process a return.
Privacy
What do you do with my data?
Only what is needed to fulfill your order, support you, and — with your consent — send you marketing email. Full detail in our Privacy Policy.
Do you use cookies?
Yes. The consent banner offers four categories. Strictly necessary cookies run the cart, checkout, and site security; they cannot be switched off, because blocking them breaks checkout. Functional cookies remember preferences you set on the site, including your cookie choices. Statistics (analytics) cookies are Shopify's own store analytics, which tell us how the store is used. Marketing covers advertising and retargeting cookies; the banner offers the category, but we are running no advertising or retargeting pixels today, so nothing is set under it.
Strictly necessary cookies are set because they are needed to provide the store you asked for. Every other category is set only with your consent, collected by the banner that appears on your first visit. You can change or withdraw that consent at any time by clearing this site's cookies in your browser so the banner reappears, through your browser's own cookie settings, or by emailing contact@j5collectibles.shop with "Privacy Request" in the subject line. Withdrawing consent does not affect anything done before you withdrew it. See our Privacy Policy and Your Privacy Choices.
How do I delete my data?
Email contact@j5collectibles.shop with the subject Privacy Request. We respond within 45 days. Completed order records are retained for tax purposes.
How do I stop marketing email?
Use the unsubscribe link in any message, or email us. Order confirmations, shipping notices, and returns correspondence are not marketing and continue regardless.
Question Not Answered Here?
Email: contact@j5collectibles.shop
Phone: +1 983-707-1356
Hours: Monday–Friday, 9:00 AM – 6:00 PM Central
Response time: within 1 business day
J5 Collectibles LLC
501 S. Alamo Rd., Suite 105, Alamo, TX 78516, United States