Warranty

J5 Collectibles LLC Limited Warranty

This is our own written warranty, and it is a limited warranty. It is in addition to your rights under state law and does not replace them.

The full text of this warranty is published on this page, and every product page carries a link reading "Covered by our 6-month warranty" that brings you here, so you can read all of it before you buy, as 16 CFR §702.3 requires.

1. Why we give our own warranty

Nothing we sell carries a manufacturer's warranty. Vinyl figures, factory-sealed trading card boxes, jewelry, bags and collectible toys are not sold with one, and we are not an authorized dealer for any brand we carry, which is how several brands limit warranty service in any case. We are not willing to sell you something and leave you with no one to go to when it turns out to be faulty. So we back it ourselves.

2. Who is covered

This warranty is extended to the original purchaser only and is not transferable.

3. What is covered, and for how long

This warranty covers every product sold by J5 Collectibles at j5collectibles.shop — the complete item as supplied, including everything packed in the retail box. It does not cover anything listed in section 4.

It runs for 6 months from the date your order is delivered. Within that period we cover three things:

What	When	What we do
Defect on arrival, or a fault you find in the first 30 days	First 30 days from delivery	Free replacement or a full refund, your choice — prepaid return label, no restocking fee
A defect that turns up after the first 30 days	Day 31 to the end of the 6 months	Replacement or a full refund, at our option and at our cost — prepaid return label, no restocking fee. It makes no difference whether the item has a manufacturer's warranty, or whether a manufacturer has turned a claim down
Item is not genuine, or not the brand and product described	Not time-limited — see our Product Authenticity policy	Full refund including all shipping, prepaid return label, no restocking fee

Everything we do under this warranty is at our expense, including return shipping.

The warranty period begins on the delivery date recorded by the carrier, not on the order date.

4. What is not covered

• Damage from misuse, neglect, or accident after delivery
• Damage from modification or attempted repair
• Wear, marks, or damage that appear after delivery, through handling, display, or storage
• Products bought from anyone other than J5 Collectibles
• Loss or damage occurring after the warranty period ends

Condition is much of what you are buying, so that line is drawn at delivery rather than at whether an item still functions: a flaw present when the parcel reaches you — a crushed or split window box, a scuff on a figure or a die-cast car — is a defect on arrival under section 3, not excluded wear.

None of these exclusions, and none of the time limits in section 3, apply to a safety incident under section 5. An injury, or a safety defect such as a sharp edge or a part that comes loose, is refunded or replaced in full whatever the age of the product.

5. Recalls and safety incidents

The toys, figures, jewelry, and accessories we sell can contain small parts, which are a choking hazard for young children.

Tell us immediately if a product causes an injury or a near-miss, or if you find a safety defect such as a sharp edge, a broken part, or a small part that comes loose. Email contact@j5collectibles.shop with "Safety" in the subject line, or call +1 983-707-1356 during support hours. Stop using the product and keep it out of reach of children.

What we do with that report:

• We forward it to the manufacturer, and report it to the U.S. Consumer Product Safety Commission where our own obligations as a retailer under 15 U.S.C. §2064(b) require it.
• We refund or replace the item in full, at your choice, whatever its age and whatever this warranty's period says — a safety failure is never treated as ordinary wear.
• If a product you bought from us is recalled, we contact you using the details on your order and tell you what the manufacturer's remedy is and how to claim it.

You can also report a product safety incident directly to the CPSC at www.SaferProducts.gov or 1-800-638-2772. Nothing in this warranty asks you to come to us first, or discourages you from reporting.

6. How to get service

1. Email contact@j5collectibles.shop with your order number, the item, and a description of the fault. Photos or a short video help. Put "Warranty" in the subject line.
2. We reply within 1 business day with an RMA number and return instructions. Please do not send anything back before you have an RMA — once we have issued one, use the prepaid UPS return label that came in your package.
3. In the first 30 days, we go straight to replacement or refund — no manufacturer involvement needed.
4. After 30 days and within the 6 months, the route is the same one: email us, and we act under section 3. You do not have to contact anyone else first, and there is no manufacturer to go to instead. Your dated order confirmation email is your proof of purchase.

There is no informal dispute-settlement mechanism of the kind described in 16 CFR Part 703 that you are required to use before making a claim under this warranty. Section 14 of our Terms & Conditions asks you to email us before starting formal proceedings and otherwise routes disputes to arbitration — but that section does not apply to claims under this warranty or under the Magnuson-Moss Warranty Act, which you may bring in court.

7. Implied warranties

We do not disclaim the implied warranties of merchantability or fitness for a particular purpose — under the Magnuson-Moss Warranty Act (15 U.S.C. §2308) a warrantor who gives a written warranty may not. To the extent your state permits, any implied warranty on a product is limited in duration to 6 months from delivery, the same period as this Limited Warranty.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

8. Limitation of remedies

Except as stated below, our liability under this warranty is limited to the remedies set out in sections 3 and 5 of this warranty — that is:

• replacement or a full refund, at your choice, for a fault reported in the first 30 days;
• replacement or a full refund, at our option, for a defect reported after those first 30 days and within the 6 months;
• a full refund including all shipping, with no time limit, for an item that is not genuine or not the brand and product described;
• a full refund or replacement, at your choice and whatever the age of the product, for a safety incident under section 5.

Subject to those remedies, we are not liable for incidental or consequential damages.

This limitation does not apply to any claim for death or personal injury arising from a product, however that claim arises — including negligence, strict product liability, and breach of any express or implied warranty — nor to any other liability that cannot be limited or excluded under applicable law.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

9. Your legal rights

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Nothing in this warranty, in our Terms & Conditions, or in any other policy limits your rights under the Magnuson-Moss Warranty Act or under your state's consumer-protection law.

10. Related policies

• Returns & Refunds — the return window of 30 days, which is a separate right and runs from delivery inside the same 6 months, not on top of them
• Product Authenticity — what we guarantee about the goods themselves
• Terms & Conditions — section 9 (Warranties) and section 13 (Limitation of liability)

Contact Us

J5 Collectibles LLC
501 S. Alamo Rd., Suite 105, Alamo, TX 78516, United States
Email: contact@j5collectibles.shop
Phone: +1 983-707-1356
Hours: Monday–Friday, 9:00 AM – 6:00 PM Central