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Shipping policy

Where We Ship

J5 Collectibles ships to the United States only. We do not ship internationally, and we cannot ship to freight forwarders.

Every order travels by UPS, which delivers to street addresses only. We cannot ship to a P.O. box or to an APO, FPO, or DPO address — please enter a street address where the parcel can be received.

Shipping Cost

Free standard shipping on every order. No minimum, no handling fee. The price shown on the product page is the price you pay, plus any sales tax calculated at checkout.

How Long It Takes

Stage Timeframe
Handling (order placed → dispatched) 1–2 business days
Transit (dispatched → delivered) by UPS 3–7 business days, carrier-dependent
Total 4–9 business days

Business days are Monday–Friday, excluding U.S. federal holidays. Orders placed after 2:00 PM Central, on a weekend, or on a holiday begin handling the next business day.

Transit times are carrier estimates, not guarantees. Every order ships as a standard small parcel by UPS; nothing we sell moves by freight.

Orders flagged by fraud screening or address verification may take up to 1–2 business days longer. A hold like that is treated as a delay under Our Shipping Commitment and Your Right to Cancel below: if it will carry us past the handling window we state, we email you before that window expires with the option to cancel for a full refund. If we cannot verify an order at all, we cancel and refund it in full rather than ship to an unverified address.

Our Shipping Commitment and Your Right to Cancel

Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435, §435.2), we must dispatch your order within the time we state — the handling window of 1–2 business days above. Because we state a dispatch time, that stated time is our deadline; the Rule's 30-day default applies only to sellers who state no time at all.

If we cannot dispatch within that handling window, we will email you before it expires with the option to cancel for a full refund. What happens next depends on the delay:

  • First delay, with a firm new date within 30 days of your original ship date. That email will give you the new date and will state expressly that unless we hear from you before we ship and within 30 days of the original ship date, you are treated as having consented to the new date. You can still cancel at any point before the item ships.
  • First delay of more than 30 days, or where we cannot give you a firm date. We cancel your order and refund you in full automatically, unless you tell us within 30 days of the original ship date that you want to wait.
  • Any delay after the first. Silence is never consent. If it becomes clear we will miss a revised date, we will email you again before that date passes with a further option to cancel. Your order is then cancelled and refunded in full automatically unless you tell us, before the revised date passes, that you want to keep waiting.

A refund for an order cancelled under this Rule — that is, an order cancelled before dispatch — is issued within 7 business days of the cancellation, in full, with no deduction. That deadline belongs to this Rule and to pre-dispatch cancellations only. A refund for goods that reached you and were sent back is a different thing and runs on the 5–10 business days after inspection set out in our Returns and Refunds policy. In both cases your bank sets how quickly the credit then posts to your statement.

This cancellation right applies only before dispatch. Once your order has shipped it can no longer be cancelled. A parcel already in transit that arrives late is remedied by a free return instead — email contact@j5collectibles.shop first for an RMA number, then send it back on the prepaid label already in your package. We pay the return shipping, deduct nothing, and charge no restocking fee. See our Returns and Refunds policy.

Tracking

Order confirmation goes to your email immediately. A tracking number follows when the item dispatches — allow up to 24 hours for the carrier's first scan. A number showing only "label created" has not yet been collected.

That number links straight to UPS, where you can check the parcel at any time; our Track order page explains what each carrier status means. If you have lost the number, or if tracking has not moved for 5 business days, email contact@j5collectibles.shop with your order number and we will look it up or open a carrier trace.

Multi-item orders may ship in separate parcels and arrive on different days. You are never charged more than once.

Delivery Addresses

You are responsible for the address you enter. We can change it only before dispatch — email contact@j5collectibles.shop right away with your order number.

Undeliverable or refused parcels: a parcel you refuse at the door and never accept travels back to us on the carrier's own return leg and is refunded in full — no return shipping charge, no restocking fee, no outbound deduction, and no RMA needed. A parcel returned to us as undeliverable is handled the same way: nothing is deducted, and you then choose a full refund or a free reship once you confirm a corrected address. A parcel you accept and then send back is an ordinary change-of-mind return — email contact@j5collectibles.shop first for an RMA number and send it back on the prepaid label already in your package; Who Pays Return Shipping in our Returns and Refunds policy sets out who pays on each return reason.

Lost, Damaged, or Missing Parcels

Risk of loss passes to you when you receive the goods, as the law of the state in which we are located provides for sales by a merchant (Uniform Commercial Code §2-509(3), as enacted in Texas). A carrier's delivery scan is evidence that you received it, not conclusive proof — if the scan is wrong, tell us and we will investigate rather than treat the scan as the last word.

  • No delivery scan / lost in transit: tell us within 15 days of the last scan. We file the carrier claim and then reship or refund, your choice.
  • Damaged on arrival: tell us within 7 days of delivery, with photos of the item, the box, and the shipping label, so we can file the carrier claim while the evidence is fresh. We replace the item or refund you in full, your choice. That 7 days is a request, not a cut-off: telling us later does not cost you anything, because a flaw present when the parcel reaches you is covered by your 30-day return right and by our 6-month warranty, which runs from delivery. Keep all packaging until the claim closes — carriers routinely deny claims without it.
  • Marked delivered but not received: check with household members and neighbors, and look at any safe-drop photo the carrier took, then open a case with the carrier. Notify us within 7 days and we will help push the trace. What the trace establishes — not the scan on its own — is what settles the claim.

Sales Tax

Sales tax is calculated at checkout from your delivery address. We collect and remit in every state where we have an obligation to do so. Tax-exempt buyers must email documentation to contact@j5collectibles.shop before ordering, because an exemption cannot be applied to an order retroactively. Tax is refunded along with any order we cancel or refund.

Pricing

All prices are in USD ($) and match the price shown on our product pages. We correct pricing errors before shipping and will contact you for approval or cancel and refund if a listed price was wrong.

Contact

For any question about your delivery:

  • J5 Collectibles LLC
  • Address: 501 S. Alamo Rd., Suite 105, Alamo, TX 78516, United States
  • Email: contact@j5collectibles.shop
  • Phone: +1 983-707-1356
  • Support hours: Monday–Friday, 9:00 AM – 6:00 PM Central

We aim to respond to all inquiries within 1 business day.