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Cancel Order

You can cancel free of charge — our cancellation window is before dispatch

There is no cancellation fee and no restocking charge. The only limit is timing — once an order has been handed to the carrier, it has to be refused at the door or returned instead, and our Returns & Refunds policy sets out how each one is handled.

Email contact@j5collectibles.shop with "Cancel" and your order number in the subject line.

Timing

Order status Can I cancel? What happens
Order received Yes Cancelled immediately, full refund
Processing Usually — a 1–2 business days window We pull it from the queue if it has not been handed over
Dispatched / In transit No Refuse delivery, or return it within 30 days of delivery under our Returns & Refunds policy
Delivered No Request a return within 30 days of delivery

Because handling is only 1–2 business days, the cancellation window is short. Send the request as soon as you decide — the timestamp on your email is what we go by.

What you need

  • Your order number
  • The email address used on the order
  • Whether you want to cancel the whole order or specific items

Partial cancellations are fine.

Your refund

  • Cancellation confirmed by email within 1 business day
  • Refund issued through Shopify Payments to your original payment method, in full, including any tax charged, within 7 business days of the cancellation
  • Posts to your statement a further 3–10 business days after that, depending on your bank

Nothing is deducted for a cancellation made before dispatch.

That 7 business days is the deadline the FTC's Mail, Internet, or Telephone Order Merchandise Rule sets for refunding an order cancelled before dispatch, and it applies to those cancellations only. It is not the same figure as a refund for goods that reached you and were sent back: that one runs on the 5–10 business days after inspection set out in our Returns & Refunds policy.

A note on pending charges: if you cancel within a few hours of ordering, your bank may show the original authorization as "pending" for a day or two before it drops off. That is your bank releasing the hold, not a second charge.

If your order already shipped

Two options:

  1. Refuse the delivery. Tell the carrier you are refusing the parcel and it returns to us automatically. A parcel you refuse at the door and never accept is refunded in full: no return shipping charge, no restocking fee, no outbound deduction, and no RMA needed. Accepting the parcel and sending it back later is an ordinary change-of-mind return instead: email us for an RMA number first, then send it back free on the prepaid label already in your package, with no restocking fee and no deduction of the outbound shipping we absorbed.
  2. Accept it and return it. You have 30 days from delivery to request a return. See our Returns & Refunds policy for the RMA process.

If the item is defective, damaged, wrong, or not as described, neither option costs you anything — we cover return shipping in full.

Orders we cancel

We may cancel and refund an order ourselves if stock turns out to be unavailable, we cannot verify billing or shipping details, fraud screening flags the order, or an item was listed at an incorrect price. We always email you first, and the refund is always in full.

Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, if we cannot dispatch within the handling window we state — 1–2 business days — we will email you before that window expires with the option to cancel for a full refund. See our Shipping Policy.

Contact

Email: contact@j5collectibles.shop
Phone: +1 983-707-1356
Hours: Monday–Friday, 9:00 AM – 6:00 PM Central

J5 Collectibles LLC
501 S. Alamo Rd., Suite 105, Alamo, TX 78516, United States